How to Make a Claim
A valid insurance policy protects you against a range of possible
misfortunes as outlined in your policy document. If you have had the
misfortune of suffering a claim event during your period of cover,
you may obtain a claim form in several different ways as shown below.
With each claim form there will be details of the information you
should provide us in order to support your claim, such as police
reports, valuations, medical reports, original receipts or proof of
ownership. Further instructions are featured within the 'Making a
claim' section of the policy document.
All claims are payable in pounds Sterling
(£). The rate of currency exchange that will apply is the
rate at the time you incurred the expense.
If you are able to claim amounts back from anyone else,
we will only pay our proportion of the claim.
If you can make a claim against someone in relation to a loss or
expense covered under your policy and you do not get paid the full
amount of your claim, we will make up the difference. You must claim
from them first.
You may also contact our Claims Department in the following ways:
Online
To be able to access the claim form you require on line, you must
have Adobe Acrobat Reader installed on your computer. If you do not
have this, it can be downloaded free of charge by visiting
www.adobe.com.
Please select the claim form appropriate to your circumstances by
double clicking on the icon:
For legal claims, please call from within the UK on 020 8603 9804 Textphone 020 8666 9562 or
from outside the UK on +44 20 8603 9804 Textphone +44 20 8666 9562
If you have any difficulties or have a different type of claim, you can contact our Travel Claims Department
by emailing travel_claims@mondial-assistance.co.uk
By phone
You can contact our Travel Claims Department (10am - 4pm, Monday to Friday) by calling:
From within the UK on 020 8603 9958 Textphone 020 8666 9562 or
From outside the UK on +44 20 8603 9958 Textphone +44 20 8666 9562
In writing
If you prefer, you can write to:
ELVIA Travel Insurance Claims Department,
Mondial House,
102 George Street,
Croydon CR9 1AJ.
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